Question 1

Can I inspect the bag before paying cash on delivery?

Accepted Answer

Yes. Open the parcel in front of the delivery person, check the finish, zipper and compartments, then pay the cash.

Question 2

What are your delivery charges and delivery time?

Accepted Answer

Inside Dhaka delivery is Tk 70 (2–3 working days). Outside Dhaka it is Tk 130 (3–5 working days) across all 64 districts. Orders of Tk 2,500 or more get free delivery.

Question 3

What is your exchange policy?

Accepted Answer

If your bag has a defect, wrong size or is not what you ordered, message us on WhatsApp (01812959878) within 3 days of delivery and we will arrange a replacement.

Question 4

How can I track my order?

Accepted Answer

Open the Track Order page and enter your Order Number (for example VL-119135) and the mobile number you used when ordering.

Frequently asked questions

Still have questions?

Frequently asked questions

Still have questions?